Refund policy

Free Standard Shipping

We offer free standard shipping on all orders to destinations available at checkout. Your order is prepared with care before it begins its journey to you.

Order Processing 

Please allow 3–5 business days for order processing before dispatch. This allows us to source and prepare your selected piece, check it, and pack it for shipment. Processing time does not include transit time. Business days exclude weekends and public holidays.

Estimated Delivery

After dispatch, standard international delivery is typically estimated at 7–12 business days for destinations served by our shipping partners. Delivery times are estimates, not guarantees. Customs inspections, local postal handling, weather, public holidays, and other events outside our control may cause delays.

For planning purposes, please allow approximately 10–17 business days from order placement for processing and transit combined, plus additional time if customs or the local carrier experiences delays.

Tracking

When your order has been dispatched, we will email you a shipping confirmation and tracking details when available. Tracking updates may take a few days to appear after the parcel enters the carrier network.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs handling fees imposed by the destination country. Unless clearly stated otherwise at checkout, these charges are not included in our product prices and are the customer's responsibility. Customs authorities may require additional information before releasing a parcel.

Address Accuracy

Please check your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee an address change after an order has entered processing or been dispatched.

Delayed, Lost or Marked-Delivered Parcels

If tracking has not updated for an extended period, your parcel appears delayed, or tracking shows delivered but you cannot locate it, contact us with your order number. We will review the tracking information and work with the carrier where possible.

If a parcel is confirmed lost in transit, or we determine that an order was not delivered, we will work with you on an appropriate resolution, which may include a replacement or refund. We will review the available information rather than treating a 'delivered' scan as the only factor in every case. Nothing in this policy limits rights you may have under applicable law.

Change-of-Mind Returns

You may request a return within 14 calendar days of delivery, subject to the conditions below and any mandatory rights under the law that applies to your order.

• Email us within 14 calendar days after delivery. Include your order number and the item you wish to return.

• Items must be unworn, unused, undamaged, and returned in their original packaging with tags, protective materials, and included items.

• To the extent permitted by applicable law, we may decline a change-of-mind return if the item has been worn, damaged, altered, or returned incomplete.

• Please do not mail an item back before receiving return instructions from us.

• For a change-of-mind return, the customer is responsible for return shipping and should use a tracked service with proof of postage. International return postage may be expensive, so contact us before sending anything.

After the returned item is received and inspected, approved refunds will be issued to the original payment method. Please allow additional time for your payment provider or bank to post the refund. Any duties, taxes, or third-party fees charged by customs are generally not refundable by us. These terms do not override rights that cannot legally be excluded.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery if possible. Include your order number, a brief description, and clear photos of the item and packaging. Keep the item and packaging until we respond.

We will review the issue and, where appropriate, offer a replacement, repair, or refund. If a return is needed because we sent the wrong item or it is confirmed defective or damaged on arrival, we will provide reasonable return instructions and cover or reimburse reasonable return shipping costs as agreed in advance. We will not require you to pay international return postage for a confirmed error on our part without first agreeing a fair solution.

Cancellations

Contact us as soon as possible if you need to cancel. We can cancel and refund an order only if it has not been dispatched and can still be stopped. Once dispatched, the return process above applies. If we cannot fulfil an order within the timeframe stated at checkout, we will contact you about the delay and available options, including cancellation and refund where applicable.